Cancellation Policy

For Events booked using “Wedding Catering Menu”

• If order is Cancelled between 8 to 21 BUSINESS DAYS, in advance of the event date, any deposits taken are non-refundable and a 50% cancellation fee will be applied (Based on Event Booking Value based on your Final Booking Information Form)
• If order is Cancelled between 2 to 7 BUSINESS DAYS, in advance of the event date, any deposits taken are non-refundable and a 100% cancellation fee will be applied (Based on Event Booking Value based on your Final Booking Information Form)

For Events booked using “Small or Large Group Special Event Catering” OR with a Customized Menu

• If order is Cancelled 8 BUSINESS DAYS of more, in advance of the event date, any deposits taken are non-refundable but no further cancellation fees will be applied.
• If order is Cancelled between 3 and 7 BUSINESS DAYS , in advance of the event date, any deposits taken are non-refundable and a 50% cancellation fee will be applied (Based on estimated Event Booking Value)
• If order is Cancelled in 2 BUSINESS DAYS or less, in advance of the event date, full event charges will apply (Based on estimated Event Booking Value).

For Events booked using “Breakfast and Lunch Menu” and “Cakes and Desserts Menu”

• If order is Cancelled 28 to 48 Hours in advance of the Delivery/Pick Up time, 50% Cancellation fee is applied based on the value of the order.
• If order is Cancelled less than 28 hours in advance of the Delivery/Pick Up time, 100% Cancellation fee is applied based on the value of the order.

These policies apply to all orders booked online, via email, phone or in person.

Business days are  Tuesday to Friday 8 AM to 4 PM Central Time. Statutory Holidays are not considered business days.

We thank you for your understanding and cooperation!